Terms and Conditions

These Terms and Conditions (the “Agreement”) apply when you (the “Customer,” “you,” or “your”) request a quote from or book vehicle transportation through KA MEGA TRANS LLC (“KA MegaTrans,” “we,” “us,” or “our”). By confirming a booking, verbally, in writing, by email, or through the Site, you agree to this Agreement. Business customers such as dealers, auctions, fleets, and brokers are covered by our Terms and Conditions – B2B.

Please read Section 15 carefully. It contains a binding arbitration agreement and a class-action waiver that affect how disputes are resolved.

1. Our role as a broker

KA MegaTrans is a property broker licensed by the Federal Motor Carrier Safety Administration (USDOT 9966936, MC-56969389). We arrange transportation of your vehicle by an independent, federally authorized motor carrier (the “Carrier”). We do not own or operate trucks, and we do not take possession of your vehicle. The Carrier is solely responsible for loading, transporting, and delivering the vehicle, and for its own drivers and equipment. We agree to use reasonable care to select Carriers that hold active operating authority and the cargo and liability insurance required by law.

2. Quotes and booking

• A quote is based on the information you provide: pickup and delivery locations, vehicle year, make, model, size, modifications, running condition, transport type (open or enclosed), and dates. You must tell us about anything that affects transport, such as a non-running vehicle, lift kits, oversized tires, roof racks, or a low ground clearance.
• Your booking is confirmed when we send you a written confirmation (for example, by email or text) showing the route, vehicle, price, and payment terms. No upfront payment is required to request a quote or confirm a booking.
• If the information you gave us is inaccurate or incomplete, or if the vehicle is not as described, the Carrier may refuse the vehicle or charge more, and the agreed price may change. Any change will be explained to you before the vehicle is loaded whenever possible.

3. Pickup and delivery dates

The pickup date you choose is the first date your vehicle is available. Pickup and delivery dates and transit times are estimates, not guarantees, because they depend on carrier routes, weather, traffic, road conditions, mechanical issues, and hours-of-service rules. We will keep you informed and help coordinate timing, but neither KA MegaTrans nor the Carrier is liable for delays or for costs resulting from delays, such as rental cars, lodging, or travel, unless a guaranteed date was purchased and confirmed in writing.

4. Price and payment

• The total price, any deposit, and how and when the balance is paid are stated in your booking confirmation.
• When a deposit applies, it is due after your vehicle has been picked up by the Carrier, unless your confirmation states otherwise.
• The remaining balance is due on delivery and is usually paid directly to the Carrier, with the method shown in your confirmation, such as cash, cashier’s check, money order, or Zelle. The Carrier may refuse to unload the vehicle until the balance is paid, and storage charges may apply if payment is not made at delivery.
• Additional charges may apply, but only for causes disclosed to you, for example: an inoperable vehicle not disclosed at booking; a change of address; extra waiting time; a failed pickup or delivery because the vehicle or a responsible person was not available (“dry run”); or tolls, ferries, storage, or port or auction fees.
• Chargebacks or reversed payments for services that were performed may be pursued for collection, including reasonable collection costs where allowed by law.

5. Changes and cancellations

• You may cancel at no charge at any time before a Carrier is assigned (dispatched) to your vehicle.
• If you cancel after a Carrier has been dispatched but before pickup, a cancellation fee may apply to cover the Carrier’s dispatch and travel costs. The amount is stated in your booking confirmation.
• If the Carrier arrives and the vehicle cannot be released (for example, it is not there, not as described, or no one is present), a dry-run fee may apply.
• Once the vehicle is loaded, the full price is due.
• Any deposit paid will be refunded within 10 business days if the booking is cancelled before dispatch, or if we are unable to assign a Carrier.

6. Preparing your vehicle

You agree to:

• Have the vehicle ready on the pickup date, with no more than about a quarter tank of fuel, a charged battery, properly inflated tires, and no significant fluid leaks.
• Remove toll tags, parking passes, and all personal items. Up to 100 lbs of personal items may be allowed in the trunk only if approved in writing; they are carried at your own risk and are not covered by Carrier cargo insurance.
• Secure or remove loose parts, custom accessories, spoilers, antennas, and luggage racks, and disable alarms.
• Not ship hazardous materials, firearms, ammunition, illegal goods, or any items prohibited by law.
• Provide keys and any gate pass, release form, or authorization needed to release the vehicle.

You confirm that you own the vehicle or are authorized by the owner to ship it, and that the vehicle is not subject to any lien, seizure, or legal restriction that would prevent transport.

7. Inspection and Bill of Lading

At pickup, you or your representative and the driver will inspect the vehicle and record its condition, including existing damage, on the Bill of Lading (“BOL”). At delivery, you or your representative must inspect the vehicle carefully, in good light, before signing the BOL and before the driver leaves. Any damage must be written on the BOL at delivery. Signing the BOL without noting damage is strong evidence that the vehicle was delivered in the same condition as at pickup, and may prevent a claim from succeeding. Please take dated photos at pickup and delivery.

8. Insurance and damage claims

• Each Carrier must carry cargo insurance as required by law. The Carrier’s insurance, not KA MegaTrans, is primarily responsible for physical loss or damage that occurs while the vehicle is in the Carrier’s care, subject to the policy’s terms, limits, deductibles, and exclusions.
• Claims for loss or damage must be noted on the BOL at delivery and then filed in writing with the Carrier, with a copy to us, within 9 months after delivery as provided by federal law (49 U.S.C. § 14706). We will help you by providing the Carrier’s insurance information and assisting with documentation.
• Carrier insurance generally does not cover: damage not noted on the BOL at delivery; personal items left in the vehicle; mechanical, electrical, or engine failures; pre-existing damage, rust, or wear; damage from road debris, weather, or acts of nature on open carriers; loose or aftermarket parts not secured; or damage caused by the vehicle’s own condition.
• Your own auto insurance may also apply. We recommend that you keep it active during transport.

9. Limitation of our liability

Because KA MegaTrans is a broker, we are not liable for loss of or damage to the vehicle, delays, or the acts or omissions of the Carrier, except to the extent caused by our own negligence in arranging the transport. To the fullest extent permitted by law, KA MegaTrans will not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of use, rental costs, or lost profits. Our total liability for any claim arising from our brokerage services will not exceed the amount you paid to KA MegaTrans for that shipment. Nothing in this Agreement limits any right you have under federal law against the Carrier.

10. Inoperable, modified, and oversized vehicles

Inoperable vehicles must be rolling, steerable, and have working brakes unless otherwise agreed. Winching, forklift loading, or special equipment may cost extra. Modified, lifted, lowered, or oversized vehicles must be disclosed at booking, and their price is subject to confirmation by the Carrier.

11. Unclaimed vehicles and storage

If no one is available to receive and pay for the vehicle at delivery after reasonable attempts to reach you, the Carrier may take it to a secure storage facility. Storage, handling, and redelivery charges are your responsibility, and the vehicle will be released when they are paid.

12. Communications

You agree that KA MegaTrans and the Carrier may contact you by phone call, text message, and email about your quote and shipment, at the numbers and addresses you provide. You may opt out of marketing messages at any time. See our Privacy Policy for details.

13. Reviews

We welcome honest reviews. With your permission, we may publish your review, first name or username, and photos of your delivery on our Site and in our marketing.

14. Events beyond our control

Neither KA MegaTrans nor the Carrier is responsible for delay or failure to perform caused by events beyond reasonable control, including severe weather, natural disasters, road closures, accidents, strikes, government actions, epidemics, or fuel shortages.

15. Dispute resolution, arbitration, and class-action waiver

Informal resolution first. Before starting any proceeding, you agree to contact us at support@kamegatrans.com and give us 30 days to try to resolve the issue.

Arbitration. If the dispute is not resolved, you and KA MegaTrans agree that any dispute arising out of or relating to this Agreement or our services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitration will take place in Los Angeles County, California, or by video or telephone, and judgment on the award may be entered in any court with jurisdiction. Either party may instead bring an individual claim in small-claims court if it qualifies.

Class-action waiver. Disputes will be resolved only on an individual basis, and not as a plaintiff or class member in any class, collective, or representative action.

Opt-out. You may opt out of this arbitration agreement by emailing support@kamegatrans.com within 30 days after you first accept this Agreement, stating your name and that you opt out of arbitration.

This section does not apply to claims you may have against a Carrier under federal law, which are governed by the Carrier’s terms and 49 U.S.C. § 14706.

16. Governing law

This Agreement is governed by applicable U.S. federal law and, to the extent not preempted, by the laws of the State of California, without regard to conflict-of-law rules. If arbitration does not apply, the state and federal courts in Los Angeles County, California, will have exclusive jurisdiction.

17. General

• This Agreement, your booking confirmation, and the BOL are the entire agreement between you and KA MegaTrans about your shipment. If they conflict, the booking confirmation controls on price and dates, and this Agreement controls on everything else.
• If any provision is found unenforceable, the remaining provisions remain in effect.
• We may update these Terms for future bookings by posting a new version on the Site. The version in effect on the date of your booking confirmation applies to that shipment.

18. Contact us

KA MEGA TRANS LLC · USDOT 9966936 · MC-56969389 · 234 N Belmont St, Glendale, CA · (747) 269-4783 · support@kamegatrans.com.